Privacy Policy

At Bucx, we collect information that you provide directly to us when you create an account, verify your identity, use our services, or communicate with us. This includes:

• Personal identification information (name, email address, phone number)
• Identity verification information (government-issued ID, date of birth, and, where required, a photo or biometric check collected through our identity verification partner)
• Financial and transaction information (bank account and payout details, your Bucx balance, transaction history, and cryptocurrency wallet addresses)
• Device, security, and usage information (IP address, browser and device details, and sign-in and device activity used to protect your account)
• Location data (with your consent)
• Communication preferences and feedback

We use the information we collect to:

• Provide, maintain, and improve our services
• Process your transactions and send related information
• Verify your identity and comply with Know Your Customer (KYC) and anti-money-laundering (AML) obligations
• Send you technical notices, transaction updates, and security alerts, including when we detect a sign-in from a new device or location
• Respond to your comments, questions, and customer service requests
• Monitor and analyze trends, usage, and activities in connection with our services
• Detect, investigate, and prevent fraudulent transactions and other illegal activities
• Comply with legal obligations and regulatory requirements

We do not sell your personal information. We may share your information in the following circumstances:

• With identity verification providers to confirm your identity and meet regulatory requirements
• With payment processors, banking partners, and financial institutions to process deposits, transfers, exchanges, and payouts
• With blockchain networks when you send or receive cryptocurrency. Transactions recorded on public blockchains, including wallet addresses and amounts, are public and permanent and cannot be altered or deleted by Bucx
• With other service providers who perform services on our behalf
• To comply with legal obligations, court orders, or governmental requests
• In connection with a merger, sale, or acquisition of all or part of our business
• With your consent or at your direction

We implement industry-standard security measures to protect your personal information from unauthorized access, use, or disclosure. This includes encryption, secure servers, and regular security assessments. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

We retain your personal information for as long as necessary to fulfill the purposes outlined in this privacy policy, unless a longer retention period is required or permitted by law. When we no longer need your information, we will securely delete or anonymize it.

Depending on your location, you may have the following rights:

• Access and receive a copy of your personal information
• Correct inaccurate or incomplete information
• Request deletion of your personal information
• Object to or restrict certain processing of your data
• Withdraw consent where processing is based on consent
• Data portability

We use cookies and similar tracking technologies to collect information about your browsing activities and to remember your preferences. You can control cookies through your browser settings, but disabling cookies may limit your ability to use certain features of our services.

Our services may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to read their privacy policies before providing any information to them.

Our services are not intended for children under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child without parental consent, we will take steps to delete that information.

Your information may be transferred to and processed in countries other than your country of residence. We ensure that appropriate safeguards are in place to protect your information in accordance with this privacy policy and applicable laws.

We may update this privacy policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date. Your continued use of our services after such modifications constitutes your acknowledgement and acceptance of the updated policy.